Privacy Policy
Credit Card Policy
Pre-Authorisation on Check-In: We confirm the credit card on file and place a pre-authorization hold for the total accommodation amount, plus a $100 deposit as a bond.
This pre-authorization ensures the funds are available but does not deduct them from your account immediately.
Release of Funds on Check-Out: Upon check-out, the pre-authorization hold will be released, and only the final amount for your stay will be charged.
No Refunds for Pre-Authorizations: Please note that there will be no refund into your account for the pre-authorization. The hold will simply be removed from your statement, leaving only the final transaction visible.
Processing Time: Depending on your bank, it may take several days for the pre-authorization to disappear from your statement. If you have any concerns, we recommend contacting your bank for more details on their release process.
Cancellation Policy
Non-Refundable Bookings: No refunds will be issued for cancellations under any circumstances.
Cancellation within 72hrs prior to arrival will incur a fee for the first night's accommodation. No-show reservations will incur a fee for the first night and be released from our system for resale. Reservations that have not been confirmed with a credit card or deposit, can be released on the day of arrival from 6 pm. This does not include non-refundable bookings.
Bookings through Agents or Third Parties: If your reservation was made through a travel agent or a third-party website, Please contact them directly to manage any changes or cancellations.
Privacy and Cookie Policy
Effective date - 22 October 2024
This privacy policy outlines how we collect, use, protect, and handle your personal information on our website and through our Service, hosted on Statamic Pro, a platform we trust for its security and reliability.
1. Information Collection and Use
We only collect information that is available in Google Analytics 4 on how a user interacts with our website to report on and improve our guest experience.
2. How We Use Your Information
The information we collect from you may be used in the following ways:-
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To administer a contest, promotion, survey or other site feature.
3. How We Protect Your Information
Our website is hosted on Statamic Pro, known for its robust security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
5. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.edgewater.co.nz
[email protected]
PO Box 61
Wanaka,
New Zealand
9305
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Edgewater Resort Hotel Limited
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